Telstra

I have not been happy with general customer service at Telstra

Never found too many reasons for complaint.

All I can say is more competition please??????????????

Useless, they make promises and then waste your time because they have no intention of following through.

In regional area Telstra has a monopoly on internet services and yet will not be competitive on price. Customers are being ripped off.

appauling and getting worse.

Telstra is the most disliked company in Australia, because it doesn't know how to look after customers.

some bad experiences with Telstra

very dismal experience and don't know why i went back.

Customer Service from hell!

They are on the ball

getting better still have slow over the phone service

Tried phoning several times to get incorrect listing removed from 'whitepages!

very sad

Confusing bills

Not happy with service. Sandy

government should buy back this service - poor services as off shore

It annoys me beyond belief that I can't speek to someone who speeks correct English and often can't answer my questions.

Dealing with Telstra is frustrating on the phone as all the call centres seem to have foreign customer service operators who do not usually understand what you are asking and transfer you to other departments which can not help you either so a simple query can take a long time and you still end up with no answers often...

Most unfriendly customer corporation I hve experienced

It was sad to have to change from the one supplier I have ever dealt with, but they have changed considerably and are not the kind caring people they used to be.

Been with them for almost 30yrs, sometimes im happy with them other times I hate them, but like they say "Better the devil you know then the one you don't"

Terrible, long phone delays or they cut you off. Never fix a problem and then they send out confusing mail in the post about something they should have fixed/changed and its still the same! Online enquiries never get dealt with either

Totally frustrating so-called customer service

If you have an option take it.

Just because the service is advertised as better than the rest, doesnt mean it is!

The service has'nt been to bad

Good when you lower your expectations.

CAN WAIT ON LINE FOR MINUTES ON END

I have found Telstra to treat the customer as an account not an individual with a desire for good service.

Terrible customer service

Dismal.

Exceptional service solving a problem.

Telstra's fine until you have a problem.

poor service

WHEN ARE YOU GOING TO GET MORE STAFF

Very average

We have had terrific service

Product is always good.

Dont rest on your laurels Telstra

Telstra have me stitched up

Telstra as a company are going backwards quickly

Pitiful. How do you say that in Indian?

Old horse trying to pull a big cart !!!

Overpriced for what you get.

Not good.

do not look after customers

Telstra still leads the way for me.

A nightmare to deal with

Best of the Worst!

what choice do we have they control the mainlines

crappiest service i ever received.

Disappointed with sales staff.

Great staff in Telstra shop but awful after sales customer service from call centres.

Not the best out there!

annoying that you have to stand in a queue for an hour and then be told you will have to come back when the technician is there

I have never been so disappointed in a telecommincations provider as I have been with Telstra

Always there when you need them.

cautious

Very difficult to deal with.

Staff lie to get you to sign up!!!

Still the leading provider.

Good product and price but service is poor.

Find someone else

Surprisingly Fabulous

Slow, over-priced broadband

The worst thing about Telstra is trying to contact them when you have a problem.

SLACK!

They are really reliable, but costly

very arrogant company who love to take your money but are never keen to help if something goes wrong

Forget it, try another teleco quickly

Haven't been too unhappy with Telstra, really depends on what day it is.

what can i say, absolute rubbish

pricing and customer service lets this company down..

I've never had any problems, friendly service in store. Not great value for money with regards to data costs.

Sorry to say Telstra does not deliver in any area of service.

I have a home phone. broadband and mobile bundle with Telstra.

Telstra is the way to go.

Telstra offers us all the communication we need for a competative price.

they can be a bit of a pain at the best of times for their customer service

I have been with Telstra for 15 years, with few complaints and excellent service.

all bad.....always

Best coverage in Australia, Worst customer service in Australia

Can't get broadband, can't get a decent deal, and can't get help when i need it.

Frustrating when things go wrong.

BAD, Worse& Terrible

Good home phone but mixed feelings about mobile service.

This review is on pre-paid mobile.

Unfair pricing

Telstra could be doing more to make their service user friendly

Bring back the jobs to Australia, we owe India nothing

Their customer service should be improved.